Privacy Policy

We never give your details without your permission

Who we are

Our website address is: https://www.createwills.my

CreateWills Sdn Bhd is a company registered in Malaysia (company registration no. 202001014584 (1370904-V)) with our office address at A-13-1, Atria Damansara, Jalan SS22/23, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia. We are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of data protection laws in the Malaysia, the data controller is CreateWills Sdn Bhd.

The reason we process personal data

Below explains how and why we process your personal data, as well as the legal basis on which we carry out this processing.

To enter into and perform a service with you

When you ask CreateWills Sdn Bhd to provide Will writing services to you, we will process your personal data to provide these services to you. Our use of your personal data in this way includes, in particular, adding your personal data into our app technology which generates your Will. We need to add your personal data in this way to enter into and perform the Will writing service for you. If you do not wish to provide us with your personal data in this way, you will be unable to use CreateWills Sdn Bhd’s products & services. We will also use your personal data for the purposes of making our website more secure, and to administer our website and for internal operations, including troubleshooting, data analysis, testing, research and statistical and survey purposes.

The legal basis on which we use your personal data in these circumstances is our legitimate interest to provide you with the best possible app and website we can and to ensure that our app/website is kept secure.

For marketing purposes

Where you have opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided. Where you have opted in to receive marketing communications from third parties we select, we will transfer your personal data to them in order for them to send you such communications.

The legal basis on which we process your personal data for marketing purposes is your consent. You are not under any obligation to provide us with your personal data for marketing purposes, and you can withdraw your consent to your personal data being processed in this way at any time by contacting us at hello@createwills.my or, where relevant, by following the unsubscribe link in any marketing communication you receive from us. If you do choose to withdraw your consent, this will not mean that our processing of your personal data before you withdrew your consent was unlawful.

We will collect and process the following data about you

Information you give us. This is information about you that you give us by filling in forms on our site www.createwills.my or by corresponding with us by e-mail or otherwise. It includes information you provide when you register to use our Website, place an order for a document and/or services on our Website and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number and other information related to your assets.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information we collect about you

With regard to each of your visits to our Website, we will automatically collect the following information technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

Cookies

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our app/Website. By continuing to use the app/Website, you are agreeing to our use of cookies. “A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.”

CreateWills use the following cookies

Strictly necessary cookies
Purpose: these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website or use a shopping cart.

Cookies we use CreateWills Sdn Bhd

Analytical/performance cookies
Purpose: they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Cookies we use: Facebook and Google

Do Not Track

We use your ‘Do Not Track’ status to decide whether to turn on tracking scripts such as affiliates, Facebook, Google Analytics and Hotjar. This doesn’t opt you out of using Intercom as we require this as part of our service to send you key information about your will. We can’t tell if you have “Do Not Track” on. We’ll assume you don’t have it on. Most browsers let you turn on ‘Do Not Track’. Learn how to turn on ‘Do Not Track’ in your browser. Uses made of the information. We will combine the information you provide to us with information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we store personal data

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not share your password with anyone.

Period of storage

Where you register on our app/website and enter personal data but do not complete the process and create your will, we will retain your data for a period of 6 years after to ensure that we are able to assist you should you have any questions or feedback in relation to our services. Due to the nature of the services and pursuant to Article 17(3) GDPR, if you complete a will using our service we will securely store your data indefinitely. This is in order to protect against legal claims, as well as to provide supporting information if your will is ever contested. Where we have processed your personal data to provide you with marketing communications with your consent, we may contact you at least every 12 months to ensure you are happy to continue receiving such communications. If you tell us that you no longer wish to receive such communications, your personal data will be removed from our list.

Your rights under data protection laws

Right to object

You have the right to object to us processing your personal data where we are processing your personal data: based on our legitimate interests (as set out above). If you ask us to stop processing your personal data on this basis, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws; and for direct marking purposes. If you ask us to stop processing your personal data on this basis, we will stop.

Right of access

You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing.

Right to rectification

You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

Right to rectification

You have the right to restrict our processing of your personal data where: the accuracy of the personal data is being contested by you; the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased; we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or we are processing your data on the basis of our legitimate interest(as set out above) and you: object to our processing on this basis, and want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.

Where any exercise by you of your right to restriction determines that our processing of particular personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

Right to data portability

You have the right to receive your personal data in a structured, standard machine-readable format and the right to transmit such personal data to another controller.

Right to erasure

You have the right to require we erase your personal data which we are processing where at least one of the following grounds applies: the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed; our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data; you object to the processing as set out in the “right to object” section of this policy and we have no overriding legitimate interest for our processing; the personal data have been unlawfully processed, and the erasure is required for compliance with a law to which we are subject.

Exercising your rights

You can exercise such rights by contacting us at hello@createwills.my

Links on our website

Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. Our service connects you to different websites. If you follow a link to any of these websites or use our service, please note that you have left our website and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@createwills.my

This privacy policy was last updated on July 31st 2019.